You might be thinking when you?re getting your car insurance quote that you?ll be covered against all eventualities, especially if you are choosing a fully comprehensive policy, however you may still choose to use a separate breakdown recovery service. On this occasion, a nurse was left stranded in the floods caused by the recent downpours.
Sarah Tosh, the nurse in question was driving along an inundated lane south of Gloucester before her car stopped. After managing to get it to dry land and phoning for help, she was told that her breakdown cover did not account for flooding.
A wet affair
Ms Tosh was following a Land Rover down the lane when her car came into trouble. The Land Rover, better equipped to deal with such conditions sped on unaware of the incident behind. After becoming trapped in waist-high waters and phoning her breakdown company, Ms Tosh was told that she had to pay an extra sum for the breakdown in advance, a task which was surely impossible due to the situation. Expecting Ms Tosh to be able to make a credit card payment whilst trapped in a flood would be considered unacceptable by most.
Catch 22
To add insult to injury, Ms Tosh had been a member of her insurance company for twenty two years. She commented: ?It makes me so angry to think they would not just make a small compromise for me stuck in the middle of nowhere in the darkness. I have been with them since 1990 and I expected a little more sympathy from the company. I know they were busy but they outright refused to come and save me unless I paid in advance.? If it had not been for another 4?4 driver passing by and helping, Ms Tosh estimates it could have been some time before she would have received help.
What do her insurers have to say about this?
The insurance company?s spokesman emphasized that breakdown cover does not cover inundations saying that ?this was not an unforeseen mechanical problem. As a result, any assistance provided is chargeable to the customer and has to be paid in full prior to an operator being sent.? He also emphasized the importance of safety for employees.
Source: http://www.motorquotedirect.co.uk/car-insurance-blog/2012/09/nurse-left-stranded-in-flood/
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